Shipping Policy

At Akangsha’s Palette, each artwork is prepared with care to ensure it reaches you in perfect condition. Please review our shipping timelines and policies before placing your order.

1. FULFILMENT TIMELINES

  • Original Paintings & Prints: Please allow 7–10 days for Akangsha to prepare your artwork for shipment.
  • This timeframe includes the drying and varnishing process for paintings to ensure your piece is fully protected before packing.
  • For custom commissions, fulfilment times may vary depending on the complexity of the piece. We will communicate any extended timelines directly to you.

2. DOMESTIC SHIPPING (WITHIN INDIA)

  • Once shipped, domestic deliveries typically arrive within 7-10 business days depending on your location.
  • We will provide a tracking number once your order has been dispatched.

3. INTERNATIONAL SHIPPING

  • We ship worldwide via India Post for reliability and tracking.
  • Once handed over to India Post, please allow 10–20 business days for delivery depending on your country.
  • For certain destinations, parcels arriving from India may take an additional 15 days to clear customs.

4. CUSTOMS, DUTIES, AND TAXES

  • Customers are responsible for all customs duties, import taxes, or fees imposed by their country for delivery of original paintings and limited-edition prints.
  • These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
  • Customs policies vary widely from country to country, so we recommend contacting your local customs office for details before ordering.
  • Delays due to customs clearance are beyond our control and may affect delivery timelines.

5. TRACKING & DELIVERY

  • You will receive a tracking number once your order is shipped.
  • If your parcel is delayed or appears to be stuck in transit, please contact us at akangsha.chakrabarty@gmail.com, and we will liaise with the courier to help resolve the matter.

6. DAMAGED OR LOST SHIPMENTS

  • In the rare event your order is damaged in transit, please contact us within 48 hours of delivery with clear photos of the damage.
  • If a shipment is lost, we will work with the shipping provider to track it down. If it is officially declared lost, our Return & Refund Policy outlines possible resolutions, including case-by-case recreation of the artwork.